Training, Support and Maintenance

Training

A standard element of our projects is a training and support package as well as a suite of instructional screencasts to help you manage your site. We are also available on the phone to guide you through any administration issues you find troublesome and one-to-one training is also available. Whilst we are sure that clients will be surprised at how easy it is to edit a website running on a CMS such as WordPress we do understand that people’s experience of computers varies so we can provide suitable training and support to people at all levels.

Website Support and Maintenance

We include a 1 year guarantee with any site that we design and develop which provides peace of mind against faults and bugs during that time. This ensures that any software that the site uses such as WordPress is kept up to date which keeps your website secure and functioning correctly. Beyond the 1 year support period we will often endeavour to fix any small issues that arise either free of charge or at an ad-hoc fair market rate. However, for those who prefer increased peace of mind and forward planning we offer clients the option of an annual support and maintenance contract where we manage any necessary software updates and also provide a specific period of phone and email support to help with issues such as site content updates.

Website support and maintenance contracts start from £250+vat per year which provides the equivalent of 6 hours of support across the year. We can offer plans that suit the level of support that is appropriate for the complexity of the site involved. Please get in touch to discuss the support options we can provide for your site.

Security and Server Management

Security on the internet is a continuing arms race. From relatively ‘minor’* incidents such as a defaced website to more serious data-loss or data-theft it can all lead to a big impact on the performance of your business. We have been providing hosting services to our clients for many years from shared hosting platforms to dedicated server to our current wosBox hosting platform.

Using our experience and expertise in this area we can provide security and server management updates on your website and / or web server platform, undertake the installation and set up of intrusion detection and code audit software to monitor and evaluate your server and give feedback on any further steps you can take. Please get in touch to find out more.

*It’s not uncommon for a seemingly-minor incident such as a defaced website to be a cover-up for a more serious intrusion of your website or web server platform.